From curious to confident
Get the answers to any questions you might have
Customer Service
When can I reach you?
When can I reach you?
Our customer service is available Mon - Fri from 10:00 - 16:00 CET.
What's your phone number?
What's your phone number?
Our phone number is +31 30 700 9748.
Please note that support by phone is only available in English & Dutch.
Can I reach out via WhatsApp?
Can I reach out via WhatsApp?
Of course, you can WhatsApp us using our phone number +31 30 700 9748.
What's your e-mail?
What's your e-mail?
Our e-mail address is info@parvum.be.
General
About our pricing
About our pricing
You might be wondering how can we be much more affordable than our competitors.
This is because we have shortened the supply chain significantly. Usually, up to 5 parties are involved in getting your mobility aid at your doorstep. By cutting out the middlemen and buying directly from the factory we can guarantee the best price & quality.
We also firmly believe in web-first. This means that we can keep our recurring monthly costs low, since we don't run expensive brick & mortar stores – as a result you pay less.
However, we never comprise quality or service. Our products and customer service are the core of our business and we aim to satisfy our customer's needs as best as we can, always.
What about discounts?
What about discounts?
We believe that if your products are always discounted, your normal price is too high. This, in combination with our excellent pricing, means that we never offer excessive discounts.
A few times a year, we offer a small discount to make it easier for new customers to get to know us. If you're interested in these discounts, make sure to subscribe to our newsletter – you'll get €5 off your first order straight away.
Are your products safe?
Are your products safe?
Yes, we can confidently say that our rollators are safe. The reason we can be so sure is that all our rollators are MDR-certified. This means that all our products comply with a comprehensive set of regulations at an European level.
We have also taken extra measures to ensure your safety. The exact measures differ per product, but you can rest assured that safety is always the top priority at Parvum.

